Shipping policy
Thank you for shopping with re:nu. Here is how shipping works.
Where we ship
We currently ship within the United States.
Processing time
- Orders ship within 1 to 3 business days of your order confirmation, excluding weekends and major holidays.
You'll get an email with a tracking link when your order ships.
Shipping options and rates
- Standard shipping (USPS), 3 to 5 business days: $5.95. Free on orders of $40 or more.
- Expedited shipping, 1 to 2 business days: $12.95
Transit times are carrier estimates and aren't guaranteed. Your exact shipping cost appears at checkout.
Order tracking
When your order ships, you'll receive a tracking number by email. Tracking can take up to 24 hours to update on the carrier's website.
Damaged, lost or missing packages
- Damaged: email hello@renugear.com within 7 days of delivery with clear photos of the item and its packaging. Our Refund Policy explains replacements and refunds.
- Lost or missing: if tracking says your package was delivered but you haven't received it, check around your home and with neighbors, then email hello@renugear.com. We'll help you file a carrier claim.
Questions? Email hello@renugear.com.