Refund policy
Thank you for shopping with re:nu. If you're not happy with your order, we're here to help.
Return window
You can request a return within 30 days of delivery. Requests after that aren't eligible for a refund or store credit.
Eligibility
- The item is unused and unwashed, in the condition you received it.
- It's in its original packaging with all tags and labels attached.
- You have proof of purchase, such as your order confirmation email or order number.
Final sale and non-returnable items
- Custom or personalized orders, meaning made-to-order or modified items.
- Items marked "Final Sale" at checkout.
How to start a return
- Email hello@renugear.com with your order number and the reason for your return.
- If your return is approved, we'll send return shipping instructions and the return address.
- Pack the item securely so it isn't damaged in transit.
Returns sent without approval won't be accepted or processed.
Return shipping costs
- You pay return shipping, unless the return is due to our error, a defect, or damage in transit.
- Original shipping charges are non-refundable.
- Please use a trackable service or insurance for your return, since we can't guarantee we'll receive it.
Refunds and processing time
- After we receive and inspect your return, we'll email you to say whether your refund is approved.
- Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may need extra time to post the credit.
Exchanges
We only replace items that arrive defective or damaged. To exchange an item for the exact same piece, email hello@renugear.com.
Damaged, defective or incorrect items
Email hello@renugear.com within 7 days of delivery with photos of the item and its packaging. We'll arrange a replacement or a full refund.
Questions? Email hello@renugear.com.